Frequently Asked Questions

What does this cost me?
There is no cost to join eLunchClub at all. Membership is completely free and opt-in.

I saw my name listed as a Free Lunch winner. What do I have to do to claim my Free Lunch?
If you have been announced as a Free Lunch recipient, we will e-mail a certificate that you must print and present at the appropriate restaurant. The certificate is usually sent within 24 hours of the announcement and is e-mailed to the address you registered.

What if I did not get my Free Lunch certificate after a few days of the announcement?
Contact us if you have not received your certificate within 2 business days of the announcement. There may be problems with the accuracy of your e-mail address, your e-mail software may be blocking the e-mail from you or your in-box may be already full and not allowing additional e-mail.

I see that a Free Lunch was awarded to a name similar to mine, but I am not sure if it was me or not. How do I know?
We send the Free Lunch certificates to the e-mail address you provided at registration. As long as you are receiving our daily e-mail of lunch specials, you will receive the certificate via e-mail at the same address if the name you saw was actually you

I may have deleted the e-mail with my Free Lunch certificate. What should I do?
First, check to see if you can recover the e-mail. It may be in a delete folder on your computer. If you can’t recover the e-mail, let us know. We can re-issue it to you. The expiration date will still be based upon the date of original issue. If you contact us after your certificate has expired, there is little we can do.

Am I limited to how many times I can get a Free Lunch?
No, you may be awarded multiple Free Lunches as long as you remain registered. There are no limits to how many Free Lunches you may be awarded.

Do I need to re-register?
No, there is no need to re-register. Once registered, when you are awarded a Free Lunch you are automatically “back in line” for your next Free Lunch. Re-registration will actually prolong the time until your next Free Lunch.

Can I give my Free Lunch certificate to someone else?
Yes, the certificates are transferable.

How do I remove my name from the daily e-mail list?
You can withdraw from the program at any time by clicking onto a link at the bottom of the daily e-mail to remove your e-mail address. Or, you may click onto this link to be removed: www.elunchclub.com/emailremove.asp If you remove your name from the list, you will not be eligible for any additional Free Lunches.

I registered, but I am not receiving the daily specials e-mail?
Once registered, you should start receiving our daily e-mails the following business day. If you are not receiving the daily e-mails, you will not be able to receive Free Lunches. We e-mail the Free Lunch certificates to the same e-mail address that we send the daily specials e-mail. You must have a valid e-mail address registered with us to be awarded Free Lunches.

If there is a chance you may have entered an invalid e-mail address when you registered, you may register again with a correct address.

If you are still not receiving the daily e-mails, your e-mail software may be filtering out our e-mail. You may be able to adjust your settings to allow our e-mail to pass through. (change your settings to allow e-mail from today@eLunchClub.com for the daily e-mails and awards@eLunchClub.com for the Free Lunch certificates) You may wish to contact your e-mail administrators to see if they are blocking e-mails from us.

Can I change my e-mail address?
Yes, you may have your address changed by contacting us with the appropriate changes.

Will I start getting a bunch of junk e-mail from other people if I sign up with eLunchClub?
No, eLunchClub will not lend, sell, share or trade your e-mail address with any other parties. We follow a strict anti-SPAM policy.

Should I contact eLunchClub if my e-mail address has been changed, eliminated or if I left my company?
Yes. We would appreciate hearing from people about e-mail accounts that have been eliminated for any reason. This will help to reduce unnecessary clutter on the Internet and save bandwidth for everyone.

We will be happy to change your e-mail address for you if you have switched companies or wish to receive our daily lunch specials at your home e-mail address. Please, drop us an e-mail with any changes you need us to make.

We love to hear your comments and ideas. Any feedback that you may offer is most appreciated. Please, contact us at feedback@eLunchClub.com with any questions, comments or feedback that you may offer.